As the final day of LEGO Insiders Weekend 2025 dawns, frustrated fans are seeing orders with a specific set being cancelled suddenly.
It's been a challenging weekend for fans hoping to score 20% off 10305 Lion Knights' Castle worldwide. While the promising discount went live at midnight in various regions for the start of the member-exclusive shopping event, many regions saw the reduced castle creation sell out completely within a matter of minutes, with only the UK having at least some remaining stock, though it is temporarily unavailable
Those who were able to order 10305 Lion Knights' Castle would theoretically go on to receive double points on the discounted price and two gifts-with-purchase as part of the LEGO Insiders Weekend deals. Unfortunately, many fans online are reporting bad news on the second day of the event, and things aren't seemingly going as planned.
Multiple posts on the LEGO Reddit, with screenshots from the official online store as evidence, are reporting that part of their LEGO Insiders Weekend orders have been cancelled, specifically the part including 10305 Lion Knights' Castle. The gifts-with-purchase remain in some orders, despite fans not spending anything on these sets, since the money won't be taken for the castle creation.
Whether the gifts-with-purchase will show up at their door eventually has yet to be seen, but in the meantime, one user reports managing to get a response from the LEGO Group's customer service to explain the situation.
The shared response states that 10305 Lion Knights' Castle has been oversold, and that the LEGO Group cannot meet the demand for the model, despite accepting the original orders during the LEGO Insiders Weekend. It also states that it's unlikely that the orders will be fulfilled, potentially including the gifts-with-purchase.
Comments under this post are understandably frustrated, with many more sharing that their orders of 10305 Lion Knights' Castle have similarly been cancelled, even though they ordered just after midnight on November 22. This would be just moments after the event started and the 20% discount went live.
"I still am amazed at how lousy the online experience is at Lego.com on busy days," shared NecessaryRhubarb. "I was in the waiting room, placed the order at 12:00am and received the confirmation email at 12:01am. It was cancelled today. Regardless of any history or previous opportunities or whatever, taking the order, confirming the order, then cancelling the order is sloppy at best."
It's not just copies of 10305 Lion Knights' Castle that are reportedly being cancelled, either, with a retiring LEGO DC model claimed to be facing similar troubles.
"My 76271 Batman: The Animated Series Gotham City was also cancelled. I should still get the GWPs since I ordered another set with it to get to $250," said Davexa.
It's an undoubtedly frustrating situation for fans, and while we wait to see whether or not 10305 Lion Knights' Castle will receive another restock before the end of the LEGO Insiders Weekend 2025 in the UK, there are plenty of other offers available to take advantage of for one more day.
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